Clapham Man and Van Terms and Conditions
These Terms and Conditions set out the basis on which Clapham Man and Van provides removal, man and van, collection, delivery and related services within its service area. By booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Client means the person, firm or company booking or using our services.
1.2 We, us, our means Clapham Man and Van.
1.3 Services means any removal, man and van, transport, loading, unloading, packing, storage, or related services that we provide.
1.4 Goods means the items which we agree to move, transport, handle or store.
1.5 Service area means the locations in which we offer removal and transport services, including collections and deliveries to and from Clapham and surrounding areas, as may change from time to time.
1.6 Contract means the agreement between you and us for the provision of the services, incorporating these Terms and Conditions.
2. Scope of Services
2.1 We provide man and van and removal services for domestic and commercial clients, including local moves, regional moves and transport services entering or leaving our service area.
2.2 The precise services to be provided, including dates, times, locations, number of operatives and vehicle type, will be confirmed at the time of booking and set out in our booking confirmation.
2.3 Any additional services, such as packing, dismantling or reassembly of furniture, or additional journeys, must be agreed in advance or may be charged as extras at our prevailing rates.
3. Booking Process
3.1 Bookings may be made by you through our accepted communication methods. A booking is not confirmed until we have accepted it and issued a booking confirmation.
3.2 When requesting a quotation you must provide accurate and complete information about:
(a) the addresses and access details at collection and delivery points within or outside our service area;
(b) the nature, quantity and approximate value of the goods;
(c) any items that are heavy, bulky, fragile, valuable or require special handling;
(d) parking restrictions, stairs, lifts, time limits or other access constraints;
(e) any specific timing requirements or restrictions.
3.3 Our quotation is based on the information provided by you and our assessment of the work required. If the information you provide is inaccurate or incomplete, we reserve the right to amend the quotation or apply additional charges.
3.4 All quotations are subject to availability of vehicles and personnel at the time of booking. We reserve the right to refuse any booking at our discretion.
4. Pricing and Payments
4.1 Prices may be based on hourly rates, fixed prices, or a combination of both, as set out in your quotation and booking confirmation.
4.2 Our charges may take into account: distance between addresses, the time of day or week, access conditions, the volume and weight of goods, and any travel within or outside our usual service area.
4.3 Unless otherwise agreed in writing, payment terms are as follows:
(a) For smaller bookings or hourly rate work, payment is due immediately on completion of the services;
(b) For larger or full-house removals, we may require a deposit payable at the time of booking, with the balance payable before or on the day of the move, prior to unloading.
4.4 We accept payment by the methods we specify from time to time. Cash payments, where accepted, must be made directly to our driver or team leader, who will provide confirmation of receipt.
4.5 If payment is not received when due, we may:
(a) suspend performance of the services;
(b) retain possession of any goods in our vehicle or storage until full payment is received;
(c) charge interest on overdue amounts at the statutory rate until payment is made in full.
5. Cancellations and Amendments
5.1 You may cancel or amend your booking, subject to the following terms.
5.2 If you cancel more than 72 hours before the scheduled start time, any deposit paid may be refunded at our discretion or applied to a rebooked date.
5.3 If you cancel within 72 hours of the scheduled start time, we reserve the right to retain part or all of your deposit, or charge a cancellation fee to cover our reasonable costs and loss of business.
5.4 If you cancel on the day of the move, or if we are unable to proceed because you are not present or have not arranged access, we may charge up to 100 percent of the quoted price.
5.5 If you wish to change the date, time, addresses or the scope of services, this will be subject to availability and may result in revised charges and an updated quotation.
5.6 We may cancel or postpone the services in the event of circumstances beyond our reasonable control, including but not limited to severe weather, road closures, vehicle breakdown, accident, illness, or legal restrictions. In such cases we will reschedule where possible or refund any prepayments for services not carried out, but we will not be liable for indirect or consequential losses.
6. Your Responsibilities
6.1 You are responsible for:
(a) ensuring that you have the legal right to move the goods;
(b) arranging appropriate parking and any permits required at both collection and delivery addresses;
(c) ensuring that access is safe and reasonably clear for our vehicle and staff;
(d) adequately packing, securing and labelling goods, unless we have agreed to provide packing services;
(e) removing and safely disconnecting any appliances prior to our arrival, unless otherwise agreed;
(f) being present, or ensuring an authorised representative is present, throughout loading and unloading to provide instructions and check the premises;
(g) checking the vehicle is empty at the end of the job and confirming completion with our team.
6.2 You must not request our staff to perform services that are unsafe, illegal or outside the scope of the agreed services.
7. Goods We Will Not Move
7.1 Unless expressly agreed in writing, we do not move or transport:
(a) illegal or stolen goods;
(b) cash, jewellery, precious metals or stones;
(c) hazardous, toxic, flammable or explosive materials, including gas cylinders, fuel, chemicals, paint or solvents;
(d) live animals or plants requiring special conditions;
(e) perishable food or items requiring temperature control;
(f) valuable documents, passports, securities or deeds.
7.2 If such items are included in your goods without our knowledge, they are moved entirely at your own risk and we accept no liability for loss or damage to them. We also reserve the right to remove or refuse to transport such items.
8. Liability and Insurance
8.1 We will take reasonable care in handling and transporting your goods. Our liability for loss or damage is subject to the limits and exclusions set out in this section.
8.2 Our standard liability is limited to a reasonable repair or replacement cost for any item that we damage through our proven negligence, up to a maximum amount per job as specified in your booking confirmation or otherwise notified to you.
8.3 We are not liable for:
(a) pre-existing damage, wear and tear, or defects in goods;
(b) damage to goods packed by you or a third party;
(c) damage resulting from inadequate or unsuitable packing materials provided by you;
(d) mechanical or electrical derangement of appliances or equipment unless there is clear external damage caused by us;
(e) loss or damage arising from your failure to protect or secure valuables or fragile items.
8.4 We will not be liable for any indirect or consequential loss, including loss of earnings, loss of profits, loss of data or loss of opportunity.
8.5 You are responsible for arranging any additional insurance you consider necessary to cover your goods for their full value during the move.
8.6 Any claim for loss or damage must be notified to us in writing as soon as reasonably practicable and in any event within seven days of completion of the services, providing full details of the alleged loss or damage.
9. Access and Property Damage
9.1 You must ensure that access to the property and any approaches are suitable for our vehicle and safe for our staff.
9.2 Where access is restricted or stairways, corridors, doorways or lifts are narrow or difficult, we will take reasonable care but are not liable for damage caused by moving goods in such constrained conditions, provided we have advised you of the risk and you have asked us to proceed.
9.3 We are not responsible for damage to driveways, lawns or other surfaces if we are required to drive over or park on them, unless caused by our negligence in circumstances where a safer alternative was available and clearly indicated.
10. Waiting Time and Delays
10.1 If our staff or vehicle are kept waiting or delayed due to circumstances beyond our control, including delays in gaining access, waiting for keys or permits, or waiting for you to finish packing, we may charge waiting time at our standard hourly rates.
10.2 We are not liable for delays caused by traffic, road works, weather or other external factors, but we will use reasonable efforts to keep you informed and minimise disruption to your move.
11. Waste and Recycling Regulations
11.1 We comply with applicable waste, recycling and environmental regulations when transporting and disposing of items classed as waste.
11.2 We are not a general waste carrier. We will only remove unwanted items or rubbish if this has been agreed as part of the booking, and only where such removal is lawful and permitted.
11.3 You must not request us to dispose of hazardous or prohibited waste, including chemicals, oils, asbestos, clinical waste or electrical items requiring special treatment, unless we have expressly agreed and are authorised to do so.
11.4 Where we agree to dispose of items on your behalf, you confirm that you have the right to dispose of those items. Any additional disposal charges, tipping fees or recycling costs will be payable by you.
12. Customer Behaviour and Health and Safety
12.1 You must treat our staff with respect and must not use abusive, threatening or discriminatory language or behaviour.
12.2 If our staff consider that their safety is at risk for any reason, including unsafe working conditions, aggressive behaviour or illegal activities at the property, we may suspend or terminate the services and you may still be liable for charges incurred.
13. Complaints and Dispute Resolution
13.1 If you are dissatisfied with any aspect of our services, you should raise the issue with our team leader on the day of the move where possible.
13.2 Any formal complaints should be submitted to us in writing, providing full details of the issue and any supporting evidence.
13.3 We will investigate complaints promptly and aim to respond within a reasonable timeframe. We may request further information or evidence to assess your complaint.
14. Data Protection and Privacy
14.1 We will collect and use your personal information only as necessary to arrange and deliver our services, process payments, manage bookings and comply with our legal obligations.
14.2 We will take reasonable steps to keep your personal information secure and will not sell or share it with third parties for marketing purposes without your consent, except where required by law.
15. Variations and Entire Agreement
15.1 We may update these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract with us.
15.2 Any variations to these Terms and Conditions must be agreed in writing. Verbal assurances or representations are not binding unless confirmed in writing.
15.3 These Terms and Conditions, together with the booking confirmation and any written variations, constitute the entire agreement between you and us in relation to the services.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or the services we provide, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to hear and determine any dispute or claim arising in connection with these Terms and Conditions or the services, except that if you are a consumer residing elsewhere in the United Kingdom you may have the right to bring proceedings in your local courts.
By confirming your booking with Clapham Man and Van or allowing our staff to commence work, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.
